Frequently Asked Questions

FAQ:

Listed below are our most helpful answers to our users’ most frequently asked questions.

1: What is CouponzMall?

CouponzMall, established in 2021, is India’s emerging discounts, offers, and cashback website. We help you save money at CouponzMall by bringing you discounts, offers, promo codes, and coupons from 2000+ online retailers, including top brands such as Flipkart, Amazon, MakeMyTrip, Myntra, and Ajio. On top of the merchant discounts, you can also earn real cashback when you shop through us. If you have Rs.250 as Approved Cashback in your Wallet, you can transfer Cashback received by CouponzMall into your bank account, Gpay, or PayTM wallet.

The only thing you need to do to earn is:

1. Check out CouponzMall to find a store/deal that you like

2. Choose an option such as “Activate Cashback”, “Get Deal”, or “Show Coupon Code” to activate the discount.

3. Wait until you are redirected to the store website. Make all purchases and payments on the website as you normally would.

4. As soon as your transaction is tracked successfully, you will receive a message, and money will be added to your CouponzMall account

You can make better shopping decisions through our powerful CouponzMall Extension available for Chrome Browser and Android app.

2: Where does Cashback money come from?

CouponzMall is an affiliate marketing company – Which means that when you shop via us on our partner stores, we get paid a “commission” by the store/Online Merchant. We give more than 80% of this commission to you as cashback. In short – The store pays & thanks us for getting a customer and we pay & thank you for choosing us.

Our aim is to create a generation of smart shoppers by empowering customers to make the best possible choices. We sweeten everyday deals and make online shopping more rewarding.

In case you want to contact us, visit our Contact Us page or drop us a mail at contact@couponzmall.com

3: What are the benefits of using CouponzMall?

Before you shop online, you should visit CouponzMall to get these benefits:

1. Real Money as cashback: CouponzMall offers CM Cashback on the majority of popular stores – these are extra savings you get in your CM account. This cashback is OVER & ABOVE the offers/discounts & coupons on the store and can be withdrawn without a fee/deduction.

Note: CouponzMall provides the highest and best Cashback rates on most popular websites.

2. Shopping Assistant: We know it can be difficult to find a good coupon or deal at the right time. So we bring to you the shopping assistant on Chrome and Android (part of the CouponzMall Android app)that reminds you to “Activate Cashback” and tell you the best offers available WHILE you shop.

3. CM Special Coupon Codes: We have Special Coupon Codes in many stores like Oyo, McDonald’s, HealthKart, HappyEasyGo & many others. You can also use CouponzMall to easily search for coupons on a store, category, bank, or all – we provide multiple useful filters to help you narrow down applicable coupons.

4. Easy to find store deals for the best discounts: We show you all the available deals of a store in one place, making it easier for you to pick the best one.

5. Product Deals : You can now shop for your favorite electronics and fashion products directly from CouponzMall here. Check cashback available to know exactly how much you will save every time you shop.

6. Be the first to know about exciting offers: Get offers delivered straight to your inbox by subscribing to our newsletter. Click here to view your settings and subscribe.

4: What is CouponzMall cashback?

CM Cashback is real money that you can earn over & above the discounts you get when shopping online. Stores and offers that have additional cashback can be identified by looking for labels in green, like‘+ Upto 5% CM Cashback’ or ‘+ Flat Rs. 100 CM Rewards’ etc.

The cashback you earn from CouponzMall can be in the form of:

1. CM Cashback – When you shop on any store except Flipkart & Amazon. All withdrawal options are available.

3. CM Voucher Rewards – Only when you shop on AMAZON. Can ONLY be withdrawn as Amazon Pay Voucher.

Irrespective of the type of cashback above, the entire amount can be withdrawn without any fee to multiple mediums as per your convenience. Check Withdrawal options for more.

5: How do I find a store on CouponzMall?

If you are looking for a particular store, just start typing in the search bar and you will see matching recommendations. Otherwise, you can also browse through “Top Stores” or “Best Offers” in the menu on Desktop or you can check our complete store list here.

6: How can I get Cashback from a store?

Earning cashback via CouponzMall is as easy as 1-2-3.

1. LOGIN & BROWSE: Login to CouponzMall & search for the store or category you are looking for.

2. SHOP: Select a store or deal you like and click “Activate Cashback” or “Get Deal” or “Get Coupon Code”. This will open the retailer website in a new page where you can shop like always.

3. RELAX & EARN – Once you finish your checkout and payment, your cashback will get tracked as “Pending Cashback” in 5 mins to 72 hours depending on the store. After store confirmation, your cashback will become “Available” and ready for withdrawal (subject to min. amount of 250)

Do’s & Don’ts

Your cart should be empty before you start
Make sure Ad-block is disabled
Turn off all third-party browser extensions.
Avoid clicking on price comparison widgets.
Continue shopping without closing the offer window.
Finish your purchase in the same session.

7: I can no longer find an offer I saw before. Where did it go?

The offer expired and was removed.

In some cases, the offers given to us by the store are only valid for a limited duration or until the promotion lasts. When the offer is expired, we automatically remove it from our Website and App.

This is done to ensure that you are saved from the hassle of trying to use offers that no longer work.

8: What are the tips and tricks of using CouponzMall?

To ensure successful cashback tracking, we recommend the following:

1. Login to CouponzMall and click on one of the Stores and Deals of a particular store to start shopping in that store. Do NOT visit the merchant directly.

2. Always start with an empty cart to ensure tracking happens correctly.

3. Do not use any other widgets or coupon codes from other websites. Because if you do, the other website will get the commission instead of us and we will not be able to pay you the cashback.

4. Keep your Ad-block always disabled.

5. Finish shopping in the same browser window and in the same session. If you need to come back later to shop, visit CouponzMall and click on the Store again.

9: Report a missing store or offer

Please do write to us at support@couponzmall.com, let us know which store or offer you could not find on CouponzMall. We will try our best to add it to our site!

10: How do I list my business on CouponzMall?

Please send us an email at contact@couponzmall.com.

Cashback Facts

1: How do I find out the Cashback amount in a store?

To know the cashback rates applicable for your purchase, you can:

1. Go to the merchant page on CouponzMall (for example https://www.couponzmall.com/flipkart )

2. Look for ‘Cashback Rates’ or ‘Reward Rates’ somewhere under the store logo (you might have to scroll down on desktop)

3. Click on the green Cashback text or on “View more” on the desktop to get the complete rate list.

This will show you the exact cashback rates offered by that merchant on your purchase, based on the below parameters:

Whether you are a new user or an existing user on the merchant site
The cashback rate applicable for the specific category of product you have purchased
The merchant platform (Desktop / Mobile web / Android / iOS) which you are using to make the purchase.
The purchase amount and use of store discount coupons during checkout

2: How to ensure cashback gets tracked?

These are a few things that you can be mindful of to ensure that your cashback tracks properly:

Make sure you are logged into your CouponzMall account.
Check cashback rates for the store to ensure the category you are shopping for has cashback.
Make sure you AdBlock is disabled as it is known to interfere with tracking
When you click an offer or store, CouponzMall will open a window linking you to that store. Please ensure that you transact in the opened window.
Please ensure that you start with an empty shopping cart. If it is not empty, please clear the contents of your cart and visit the store via CouponzMall again.
Do not use any price comparison or discount widgets while shopping.
For merchant specific conditions please view the ‘Useful Tips’ section on the merchant page.

3: Why is tracked pending cashback only an estimate?

The pending cashback tracked amounts are calculated by CouponzMall on a best effort basis and can change upon final confirmation from the store/Merchant.

This is because when a transaction is tracked, most stores do not provide us with all the information required to accurately track cashback. Without the exact purchase amount, product category, new or existing user, etc. details from the store, there is no way for us to know the exact cashback at this stage.

For Example, RedWolf’s cashback depends on whether you are a new user or an existing user at RedWolf. Other factors like the platform used (Desktop / App / Mobile web etc.), and the specific product category for the item you have purchased also affect the cashback rate. So, we display the estimated cashback amount you might get as your tracked cashback.

On confirmation, the final confirmed cashback can be lower or higher, depending on the various factors mentioned above. In case you feel your cashback transaction was confirmed for an incorrect amount, please write Us

4: Are there cases where there is no cashback?

Yes, there are stores and offers on which there is no cashback applicable. These will not carry the additional CM Cashback label. However, you can still use the Coupon Codes and deals on these stores to get a discount during the checkout.

5: What is pending Cashback?

Pending Cashback/Rewards is cashback money on the way.

When we have tracked your transactions via CouponzMall we add the cashback to your account as “Pending Cashback”. As your purchase is still awaiting merchant confirmation, subject to no return or cancellation and other terms, we cannot allow you to withdraw this amount and label it as “Pending”. In 4-8 weeks, this amount should get updated to be confirmed once the merchant approves the purchase.

6: What is confirmed cashback?

Confirmed Cashback/Rewards is real money that you can withdraw as you like. It is cashback for purchases that have been approved as valid by the store. Once you have Rs.250 or more Confirmed Cashback you can transfer this Cashback as and when you like without any hidden costs or deductions.

7: How many days will it take to get my CM cashback?

The time for confirmation varies from store to store. Getting your cashback is a 2-step process:

1. “PENDING” cashback (Cashback Tracked): Takes 5 mins – 72 hrs. after checkout is completed.

2. “CONFIRMED” cashback (Merchant pays us a commission, we pay you cashback): After the return/exchange period is over, the merchant validates that the sale meets cashback terms & conditions (See “Useful Tips” section on the store page) This can take 4-8 weeks depending on when the store pays us a commission.

Once your cashback is tracked, we will email you details about the estimated cashback amount and time to cashback confirmation.

8: Where can I check the CM cashback I’ve earned?

You can check your CM cashback in your CouponzMall profile as follows:

1. Login to CouponzMall

2. Your total cashback amount is shown in the profile homepage & also next to your profile name. Or you can go to “Overview” or click here

3. To check the cashback amount and status for each purchase, you can go to Profile-> “Cashback Earned” or click here

8: How is pending and available balance different?

Pending Balance contains amounts that you have earned but can’t yet withdraw. Your pending balance contains amounts from purchases made at cashback stores and/or any bonus amount that you might have earned from CouponzMall.

 Available Balance is the amount that you can withdraw immediately (minimum withdrawal limits apply).

9: What happens once my cashback is cancelled?

If your cashback is cancelled by the retailer, your cashback amount for that transaction will be removed from your pending balance. The status of the transaction will be set to cancelled in your cashback activity page.

The store holds sole discretion in determining the validity of a transaction. If you believe the cashback was wrongfully cancelled, you can Write Us. We will try our best to raise it with the merchant and get you the cashback. However, please note that once a retailer has made a decision, it is final.

Tracking

1: My Cashback was not tracked

Tracking is 100% automatic but sometimes it can fail due to technical reasons. Checking the following can help:

1. Minimum 48 hours have passed since you made the purchase. Note: 7 days should have passed in the case of Amazon.

2. You completed the purchase in the same session after clicking out of CouponzMall

3. You did not use any other widget or comparison site after getting redirected from CouponzMall.

4. You did not use an ad-blocker.

If you think you have done everything right, please write Us for the transaction which was Not Tracked.

Recommendation:

Mobile Users: Use the CouponzMall Android App for improved tracking.

Desktop Users: If you install the Shopping Assistant Chrome Browser Extension, it shows you a popup confirming “Cashback Activated” – This is a great way to confirm that your session is eligible for cashback.

Did you know? Users who use our assistant have a 65% lower complaint rate than other users!

It can take up to 48 hours for CM Cashback to get tracked. In case your transaction was not tracked even after 48 hours, file a Missing Cashback Claim for the transaction which was Not Tracked. Please note, merchants accept claims for cashback not tracked cases only till the 7th of the subsequent month from the purchase date.

Why should I wait for 48 hrs. after purchase to submit a missing cashback claim?

It can sometimes take up to 2 days for a retailer to track a transaction. Hence retailers do not accept any missing tickets before the end of this period, and we disable claim submission for upto 48 hrs. post clickout. What do I need to submit a “Cashback not tracked” claim?

When a cashback not tracked claim is filed, we follow up with the merchant regarding the status of the sale. We, therefore, ask for the following information in the claim form:

1. Out click – Date and time when you clicked out from CouponzMall

2. Order ID

3. Purchase amount

4. Date of purchase

5. Proof of purchase – email contents of the order confirmation mail from the merchant

This helps us ensure the merchant has all the necessary info at first go and the query is resolved as fast as possible. Till when can I submit a not tracked/missing claim?

Merchants accept claims for cashback not tracked cases only till the 7th of the next month from the purchase date.

For eg. you made a purchase in Nov; you can file a Not Tracked claim till 7th Dec.

I have submitted a not tracked claim. Now what?

When you submit a missing/not tracked claim:

1. We check the details you provided in the form and our support representative reaches out to you if more information is needed – Your ticket is OPEN.

2. Within 48 hours, we submit your claim for merchant review – Your ticket goes into the “PENDING” state.

3. We wait for merchant confirmation, which can take upto 60 days as per merchant preference.

4, Merchant responds – your Cashback can get “CONFIRMED” or “CANCELLED” as per merchant

Note: The decision of accepting or rejecting the cashback, and the amount confirmed depends entirely on the merchant. When you get cashback, we get a commission; otherwise, both get nothing.

Cashback Issues

1: My cashback was tracked with the incorrect amount

The pending cashback tracked amounts are calculated by CouponzMall on a best effort basis and can change upon final confirmation from the store.

For Example, RedWolf cashback depends on whether you are a new user or an existing user at RedWolf. Other factors like the platform used (Desktop / App / Mobile web etc.), and the specific product category for the item you have purchased also affect the cashback rate. So, we display the estimated cashback amount you might get as your tracked cashback.

If you feel that the pending amount is not as per the store cashback rates, we recommend you wait until cashback confirmation after the store validates your purchase – your amount should get corrected then. My cashback is still pending/not confirmed

Cashback status update from pending to confirmed/cancelled takes 60-90 days because the merchant performs multiple checks before confirming the purchase and paying us the commission.

Cashback status update is a two-step process as shown below:

Merchants take a long period of 60-90 days because they check multiple things before paying us the commissions:

1. They wait for the return/exchange period to get over

2. The check that the sale meets the terms and conditions of cashback

3. They check if the user is a legitimate or a fraud buyer

4. They prefer to do checks for multiple users at the same time in bulk, mostly at the end of a month

At our end, we pay you the cashback as soon as we get our commission to minimize the further delay. As you can see, most of the delay is beyond our control though we continue to work with stores to reduce this waiting period.

In case your cashback is pending even after 60 days from the date of purchase, please write Us. we will try to expedite it with the store. My Cashback was cancelled

When the merchant makes a sale invalid for commission, we get 0 commission, and therefore we are not able to pay you the cashback.

Some common reasons why cashback is declined are (these vary from store to store):

The order was cancelled.
The order was returned or partially returned.
The order was exchanged or partially exchanged.
The order was changed.
The order was paid for using a gift code or gift voucher.
The order was paid for using Cash on Delivery.
The order might have been classified as bulk order from a wholesaler or a travel agent etc.
The order did not comply with the store’s cashback policy. To see details on store specific cashback policy please see the ‘Useful Tips’ section on CouponzMall Store pages.

When cashback is cancelled by the retailer, the following will happen:

1. Your cancelled cashback amount of that transaction will be deducted from your pending balance.

2. The status of the transaction will be set to “cancelled” in your cashback activity page.

If you still think your cashback was cancelled wrongly by the merchant,please write Us. we will try to expedite it with the store.

Note: The store holds sole discretion in determining the validity of the cashback transaction. Submit multiple cashback claims in one query

We currently do not support submitting multiple claims in one single ticket. This is because a claim form requires you to submit important information like click date/time, bill amount, and sometimes the bill image – all these vary from query to query and cannot be clubbed together. Information in the claim form is critical for us in investigating and resolving your ticket. So please submit a SEPARATE CLAIM for EACH CASHBACK ISSUE. My confirmed Cashback amount is different from the pending amount

The pending cashback tracked amounts are calculated by CouponzMall on a best effort basis and can change upon final confirmation from the store.

For Example, RedWolf’s cashback depends on whether you are a new user or an existing user at RedWolf. Other factors like the platform used (Desktop / App / Mobile web etc.), and the specific product category for the item you have purchased also affect the cashback rate. So we display the estimated cashback amount you might get as your tracked cashback.

On confirmation, the final confirmed cashback can be lower or higher, depending on the various factors mentioned above. In case you feel your cashback transaction was confirmed for an incorrect amount, please write Us My cashback query was not accepted / I was refused missing cashback

When you submit a cashback query, we reach out to the store to approve on the basis of relevant proofs provided by you. While we try our best to resolve your query and get the merchant’s validation to give you the missing cashback, the retailer has the sole discretion to determine the validity of your Cashback claim. Unfortunately, once a retailer has made a decision it is final and binding. My cashback query is taking too long to resolve

Cashback inquiries can take anywhere between 3 days to 40 days depending on the retailer. We try our level best to resolve your cashback query as soon as possible. Remember that our incentives are aligned with yours, and we only earn when you get Cashback. I do not have proof of purchase; how do I submit a cashback claim?

When a missing cashback claim is filed, we follow up with the merchant regarding the status of the sale. We the merchant do not entertain requests without proof of purchase. Therefore, we do not accept missing cashback claims in case there is no proof of purchase.

Withdrawal

Does the money in my account expire? What can I do with my available balance?

Cashback earned from CouponzMall is your money and can be used to recharge online wallet, phone, or DTH accounts or even transferred to your bank account. (Note: Minimum withdrawal limit of 250 applies)

The money in your account NEVER expires. It’s your money and you can use it anytime.

Where can I withdraw my balance? What are the withdrawal limits?

CouponzMall gives you multiple options to withdraw your available balance as shown below:

Withdraw option	Cashback type you can withdraw	Min withdrawal amount	Max withdraw amount	Daily Withdraw limit
Recharge (Mobile/DTH)	Cashback ONLY	250/-	10,000/-	10,000/-
PayTM	Cashback ONLY	250/-	500/-	1,500/-
Bank Account	Cashback ONLY	250/-	10,000/-	10,000/-
Flipkart Gift Card	Cashback ONLY	250/-	1,000/-	2,000/-
Amazon Pay	Cashback ONLY	250/-	1,000/-	2,000/-

All these details are mentioned when you go to the Profile->Cashback Earned ->Withdraw Money page.

How do I withdraw my balance?

To withdraw your balance, log in to your CouponzMall account and visit the Transfer section of your profile, or just click here.

Select the method of withdrawal, bank, e-wallet.
Select the account where you wish to transfer your Available Balance.
Enter the amount and hit Submit.

Bank transfers take between 5-7 business days to reflect in your account. eWallet and Recharge transactions are almost instantaneous but can take upto 48 hours to reflect in your account.

Also, there is absolutely no cost or fees applicable to withdrawing your balance. Can I transfer my balance to another CouponzMall account?

Sorry, we do not allow the transfer of balance from one CouponzMall account to another. I’m getting an error while withdrawing my balance. What do I do?

We’re sorry that you are facing a problem with your withdrawal. Please reach out to our Customer Care team at support@CouponzMall.com for assistance in resolving this issue. I have not received my withdrawal amount.

Please note that Bank transfers take between 5-7 business days to reflect in your account. PayTM and Recharge transactions are almost instantaneous but can take upto 48 hours to reflect in your account.

You can reach out to our Customer Care team at support@CouponzMall.com for assistance in resolving withdrawal-related issues.

Bonus

What is Referral Bonus?

You can earn a bonus amount for each friend that signs up using your referral code and fulfills the requirements related to the referral. There are no caps on the number of friends that you can refer, so you can potentially earn an unlimited amount of money for referring friends to CouponzMall.

To view, the details for your referral scheme please login to your CouponzMall account and visit the ‘Refer and Earn’ section under your profile, or simply click here.

How can I refer a friend?

To view the details for your referral scheme, please login to your CouponzMall account and visit the ‘Refer and Earn’ section under your profile, or simply click here.

There are multiple ways to invite your friends via referral:

1. Share your Referral code with friends and ask them to enter it during signup

2. Invite via social channels available on the CouponzMall Referral page

3. Invite via email options on the Referral page.

How does my referral bonus become available?

Every time someone signs up with CouponzMall using your referral code, you become eligible for a referral bonus. Your friend will need to complete the requirements for your respective bonuses to be made available. To view, the details for your referral scheme please login to your CouponzMall account and visit the ‘Refer and Earn’ section of your profile, or simply click here.

Under the 10% Referral Bonus scheme, you will get 10% of your friend’s cashback EVERY time they shop via CouponzMall. It is a simple 2 step process:

1. Your friend’s cashback gets tracked – > You get a 10% referral bonus in “pending” status.

2. Your friend’s cashback gets confirmed -> Your corresponding referral bonus gets confirmed. Where do I see my referral earnings?

You should see the various referrals and their earnings at the bottom of the page. What is the referral code field in the signup form?

You can use this field to enter a referral code from a friend so that both of you can avail benefits of the running referral scheme!

Note: You may only use one code during signup.

Share & EarnWhat is Share & Earn?

Share & Earn is a program which lets you SHARE offers with your friends and then EARN cashback when they shop via your shared links. How can I earn via Share & Earn?

To earn cashback via Share & Earn –

1. Login into your CouponzMall account.

2. Click on the Share & Earn icon on the offer card.

3. Share the Offer Text and Link with your friends and family. You can either copy and paste it on social media accounts, or use the options to directly post it on Facebook, Whatsapp, or Twitter.

4. When someone shops via your shared offer link, you earn CD cashback. How much can I earn on each transaction?

1. You will earn cashback according to the store cashback rules AT the time someone clicks on your link. For example,

– Let’s say someone clicks at 6:00pm on a Myntra link shared by you & purchases something in the Fashion category from Myntra at 6:15 pm.

– Also, let’s say CouponzMall has 7% cashback on Fashion on Myntra at 6:00 pm, which changes to 5% at 6:10 pm.

– Then you will earn 7% on that purchase.

2. The Cashback will be in the form of CM Voucher Rewards for Amazon, CM Rewards for Flipkart, and CM Cashback for other stores. Visit “How CouponzMall Works” FAQs to know more about the cashback types.

3. The cashback amount will be the same as it would have been if you would have made the purchase yourself directly by clicking out from the offer. You can check the applicable Cashback Rules on the respective store pages.

4. Neither you nor your referrer will earn any referral bonus on Share & Earn transactions.

Where can I share the link?

You can copy the link and share it wherever you like – Whatsapp, Facebook, Twitter, etc.

Note: Some platforms like LinkedIn do not allow affiliate links, and you will not earn any cashback from links shared on those platforms.

Will I get a Bonus with Share & Earn?

1. Will anyone earn any referral bonus on Share & Earn transactions?

– Neither you nor your referrer will earn any referral bonus on Share & Earn transactions.

2. Will I get promotional bonuses like Scratch Cards on Share & Earn transactions?

– You will not earn any extra cashback via ongoing promotional activities such as Scratch Cards on Share & Earn transactions.

Where can I check my Share & Earn earnings details?

On Desktop, go to Profile -> Share & Earn

On Mweb, go to Profile->Overview and then click on the Share & Earn icon to reach the Share & Earn earnings screen;

On Android, go to Profile->Earnings and tap on the Share & Earn section. Can I submit a claim? – Someone purchased using my link but I did not get cashback.

We accept only claims for “Cashback pending too long” for share & earn purchases. This is because there is no way for us and the merchant to validate other claim types. What else do I need to know?

1. The cashback rates will be applicable based on the time when someone clicks on your shared link to shop.

– For example, Let’s say someone clicks at 6:00 pm on a Myntra link shared by you & purchases something in the Fashion category from Myntra at 6:15 pm.

– Also, let’s say CouponzMall has 7% cashback on Fashion on Myntra at 6:00 pm, which changes to 5% at 6:10 pm.

– Then you will earn 7% on that purchase.

– In some rare cases, some offers might be changed to non cashback offers after you have shared the link. In such cases, you will not earn any cashback from those shared links.

2. You will not earn any Share & Earn cashback once the offer expires. I do not see the Share & Earn icon – Why is that?

There could be 2 reasons you don’t see the share & Earn icon –

1. The offer(s) is(are) not eligible for share & earn – this could be because there is no cashback on that store category combination.

2. You are using an older version of the Android App – please update your app to ensure you see the icon on applicable offers. What stores are Share & Earn not applicable on?

Share & Earn isn’t applicable for Amazon store/offers, any other store which doesn’t have an active cashback program, and any store on which it is explicitly mentioned about Share & Earn not being applicable.